Privacy Policy

Effective Date: [Insert Effective Date]

Old School Podiatry (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive services from us, including information processed using Cliniko, a secure practice management system.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

Book appointments
Complete contact or patient forms
Communicate with us via email, telephone, or online booking

This may include:

Name
Contact details (e.g., phone number, email)
Date of birth
Appointment information

We may also collect technical data via our website (such as IP address, browser type, and browsing data) through cookies and similar technologies.

2. Use of Cliniko

We use Cliniko as our practice management software. Cliniko acts as a data processor on our behalf and securely stores and processes personal and clinical information needed for the delivery of healthcare services. (cliniko.com)

Cliniko may store:

Patient records and treatment details
Appointment history
Contact details
Consent tracking status for our policies

You can find Cliniko’s full privacy practices on the Cliniko Privacy Policy page.

3. How We Use Your Information

We use your information to:

Provide podiatry and related healthcare services
Manage appointment bookings and reminders
Communicate with you about your care and our services
Comply with legal and regulatory obligations
Improve our services and website

4. Cliniko and Legal Compliance

Cliniko is designed to support compliance with privacy regulations including GDPR, UK GDPR, HIPAA, and other applicable data protection laws. Cliniko provides tools to help you record your consent to this privacy policy (including when booking online) and to manage requests for access, correction, or deletion of data. (help.cliniko.com)

5. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information only:

With Cliniko and our third-party service providers who help operate our services
When required by law or to protect our legal rights

Cliniko does not access your patient data for its own purposes outside of providing the services to us or supporting compliance with applicable law. (cliniko.com)

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance site functionality
Analyse website use

You can control cookie preferences via your browser settings.

7. Security

We and Cliniko take reasonable technical and organisational steps to protect your data from unauthorised access, misuse, loss, or alteration, including encryption and secure data centres. (cliniko.com)

8. Your Rights

You may:

Access the personal information we hold about you
Request correction of inaccurate information
Ask for deletion or restriction of your information (subject to legal requirements)
Withdraw consent where applicable

Requests may be handled through our practice or directly via tools provided within Cliniko.

9. Third-Party Websites

Our website may include links to external sites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions or would like to exercise your rights regarding your personal data, please contact us at:

Old School Podiatry
The Old School House Clinic

Manor House Street

Horncastle

Lincolnshire

LN9 6QL